Was going to write my general overview of Netfleet today (having done one on Domain Shield and Drop), but I’ll leave that until Friday.
There is an issue regarding Netfleet’s drop catching platform that urgently needs to be fixed – and that’s what I’m writing about today.
This is not an exposé – nor am I suggesting in any way that Netfleet have purposely done anything wrong.
I have made Jonathan from NF aware of the problem, and have sent his screenshots etc. He has promised to look into the issue and get it fixed.
So What Is The Glitch?
Since at least Friday 27th November, Netfleet’s daily auction list has been incorrect. They have listed some domains for auction which were not in fact due to drop until the following day.
So what happened was that buyers would place their “sealed bids” on the particular domains they wanted, and if a particular domain wasn’t actually “dropping” until the following day, the result at 2.10pm (AEDT) would show the bid amount – with the comment “Lost”. **
The domain would then rightfully appear the next day – however the problem with that is that every other “punter” now knew what the previous high bid was (even though it was supposed to be sealed).
And we all know what happens. Armed with the knowledge of previous bids, there is only one way the price is going to go. Upwards.
The buyer from the previous day is unfairly penalised due to Netfleet’s error with the list (and the publishing of the sealed bid) – and Netfleet profits from potentially raised prices the following day.
** Even though some duplicate domains are still being shown, the “sealed bids” have not been shown for a number of days now. But it did happen for over a week.
One Particular Example
On the 1st and 2nd December, one buyer in particular was really affected. He had acquired a premium 2 letter domain for a substantial sum on Tuesday 1st December – only to find there was a glitch, and he’d have to bid again the next day. He did so, but in order to secure it (for reasons mentioned above), he had to pay nearly 70% more.
If I was him, I’d be asking that they honour the intitial price. It’s the only right and proper thing to do in my opinion. I’m hopeful that now Netfleet is appraised of the situation, they will indeed make good.
Other buyers may feel the same (if they were affected similarly).
Have a look at the two screenshots below to see what I mean.
So What Now?
Netfleet is Australia’s premier domain sales platform – and they are currently the number one “dropcatcher” of domains. They’ve had some other issues in the past with their platform, and they have fixed those.
But when something like this happens – and continues for so long, then confidence goes down.
Some good domains are still being shown over two days.
So please Netfleet – fix the problem. This is meant to be constructive criticism. We have to be able to have confidence in your system. Even if you have to look at your list every day to manually fix any problems, then do so.
This must be easy to rectify!