Yesterday’s article posed 6 important questions for auDA. These questions were also conveyed by email to the CEO and the “Director Communications, Marketing & Engagement” (that’s a gobful!).
So I got an emailed response from the “DCME”. I’ve replicated it below:
I do not believe I’ve personally referred to you as media/journalist. It might have been a view of previous management, it is not my view.
However, as a member, I’m happy to respond to your enquiries where I think it appropriate or I’m able to – although I would like to point out that we do send monthly newsletters now (not quarterly as previously). The newsletter includes thorough updates on issues and most of your list of questions will be answered within that – due out tomorrow or Monday.
It’s also a shame you didn’t make it to the member meet-up – which you made clear to me last year in a memorable phone call you would welcome. In the meet-up we addressed some of your questions here and had a very productive exchange about plans and feedback, which we encourage you to engage with as a member. Attendance will help negate doubling up on workload and offer greater transparency, as well as clarity if there is any unintended confusion in the written communications.
With regard question 1 – the administration team received the list of new confirmed members at the end of last week and they will be processed as normal practice, within the week. We ask you to be considerate of reasonable timeframes for this process. Administrative staff are allowed a week to collate payments, once approvals from the board come through and updates to databases are made for registering new members etc, then a confirmation email sent. We had a decent number of new member applications, out of interest do you know them – is that how you heard feedback or was it just a couple? Feel free to forward on the timing to those you know if you like, but they will hear from us soon, anyway.
With regard questions 2, 3, 4 – they will be answered, to all members equally, in the newsletter we’ve drafted this week.
Question 5 – this report is with the Board, but outcomes will be communicated once adopted and then shared with members and stakeholders.
With regard question 6, staffing is an operational matter and as such deemed relevant only to management (ie. The CEO). The list of names of staff and email addresses were taken off the website as a result of expert security advice. We take seriously the security, health and safety of staff in the work place, this extends to how they are treated online.
Hope to see you at the next member meet-up Ned. It’s likely to be Sydney, but QLD will hopefully be the third stop.
Helen Hollins | Director Communications, Marketing & Engagement
To my mind, this response was filled with thinly veiled disdain – “thanks for the questions, we won’t answer some; and as for the others, we’ll answer when we’re good and ready – and we’ll do it via our “new improved newsletter”! (The one that doesn’t allow you to ask questions; and answer back).
And this is why auDA just doesn’t get it. Many members are sick and tired of being treated so dismissively. For goodness sake, we are a membership organisation! We want better communication and transparency. We need engagement, and straight answers to questions in a timely manner.
That’s one of the reasons members had no choice but to call a S249D General Meeting.
Think about it auDA – it’s not rocket science.
Ned O’Meara – 30th June 2017