Having spoken with many people over the past two weeks (phone, email and in person at Christmas parties), I know there are a number of current frustrations with the drop catching platforms.
Let me deal with them alphabetically (so as not to be accused of bias). First up today:
This is the newcomer in the field of three dropcatchers. It is run by the experienced Anthony Peake who has previously been at Domain Watch, Domain8, Drop, and Netfleet.
He is a one-man band (working from home), and he basically occupies all positions – from accounting to development to marketing to tech stuff etc.
Plus, like all other Registrars, he’s been under the pump to become ISS compliant by auDA’s deadline. And he recently had a house shift which is stressful enough at the best of times – more so when you lose internet for a week.
Issues / Feedback:
- Users of this platform reported that sometimes when they were the highest bidder, the domain would end up in someone else’s account. Or vice versa. Obviously that is not acceptable and very stressful to all parties (including Anthony). There is almost always going to be one party left somewhat aggrieved. I’ve spoken with him about this on a few occasions, and without going into full technical explanations here, he assures me that the bug is now fixed. If you are still having issues, I suggest you contact him by email, ticket or phone (details below).
- Another issue is that some days he doesn’t “run” the platform at all. This has been because he has had “things” to fix. A number of people have reported that DS is now their dropcatcher of choice, and that they don’t bid on Drop and Netfleet at all. So when Anthony doesn’t run (and they only find out afterwards), they are annoyed. My advice to those people is what I have said for years – cover your bases on all platforms. My advice to Anthony is that if he doesn’t run for some reason, then he should email his customer base and let them know. Communication generally helps cure all ills – and given DS is a boutique operation with not a huge customer base, an email should be easy enough.
- Finally, some people have complained that they were encouraged to bring their domains over to DS on the basis of competitive pricing on domain registrations, renewals, COR’s and hosting services. That has all changed, and DS no longer encourages this type of business. I can totally understand the frustration of people who have had to “double move” their domains, but ultimately every business sometimes needs to adapt their business model.
My personal observation about Anthony is that at times he can often be “cross with the world” and very argumentative (just like me!). He is definitely not a marketing or Public Relations professional! Though he does try occasionally. 😉
However, what he lacks in those areas, he makes up for in spades with his integrity. In my opinion and experience, he is as honest as the day is long – even if it’s to his own detriment sometimes.
If you are having any issues; or would like to make any comments or suggestions to Anthony, then you can either do so here – or if it’s a private matter, his contact details are below. These are from the home page.
You can email us via email@example.com
Call us on 1300 725 021
or call/sms Anthony on 0403 793 351