In breaking news, look forward to an announcement sometime this week on changes at Netfleet.
Whilst there is no change to the ownership structure at this stage, there apparently is going to be someone new in charge with regards day to day management. This is an internal promotion from within the Melbourne IT group.
Hip, hip hooray I hear most of us say!
I know I’m not Robinson Crusoe when I say that “customer service” is an oxymoron when it comes to Netfleet. Forums are full of complaints of broken promises; tickets not being answered for weeks (if at all) – and generally an arrogant attitude being displayed to their customer base.
Then there are the friendly $1 bids that an associated party has recently been making. Not a good look – it raises lots of questions. I actually have an article in the pipeline about these and other things I’d like to see changed. Stay tuned.
On A Positive Note
I take my hat off to the founders of Netfleet (David and Mark Lye). Their vision and tenacity created simply the best platform / vehicle in Australia for the sale of domain names.
In particular, their drop catching technology has been second to none over the past few years (though Domain Shield with Anthony Peake at the helm is fast catching up).
I think it is a smart move to bring someone else in who will be better suited to looking after customers. A big reconnect is definitely needed – along with the provision of measurable and visible customer service. Imho.
Update today 11.31am – just received Netfleet newsletter confirming changes.