The Netfleet daily drop platform appears to be well and truly broken.
As many Australian domain name buyers have found over the past 6 months, Netfleet doesn’t appear to be able to win any domain names dropping against the dominant Drop.com.au platform.
What’s worse, is now the platform also appears to be dropping existing clients’ domain names without informing them. Without delivering any renewal notifications to existing owners.
On Saturday the premium two-letter domain name ZR.com.au was dropped by Netfleet.
The owner never received a renewal notice or reminder. In fact, the domain name didn’t even appear in the owners account, even though the WHOIS was correct and displayed “NetAlliance Pty Ltd trading as Netfleet” as the Registrar.
On querying Netfleet about the lack of notification, Domainer was told:
Zr.com.au is in the account with email address *******@*******.com.au
After 30 day grace it’s removed from the account.
I confirm that notices were sent to the email address. The final notice was sent 04.16am on 20th Jan advising that it was their last chance to renew. The email was opened at 09.24am the same day.
The massive problem is, the email address and owner that Netfleet had on file WAS NOT THE ACTUAL OWNER.
It was the previous owner.
The domain had been purchased from a domain investor over a year earlier.
The COR (Change Of Registrant) had been performed perfectly by both seller and buyer.
Even the WHOIS showed the new owner correctly, the day before the drop happened, again confirming the COR had been properly performed.
Yet, the Netfleet platform DIDN’T UPDATE CORRECTLY when the COR was performed, so the renewal notifications were being sent to the OLD OWNER.
On Sunday, the same thing happened again, to the same Netfleet customer in the same circumstances with another premium domain name…
ZW.com.au dropped too.
Both domain names now appear to live at the Drop Platform. This suggests the owner had to purchase his own domain names back through the Drop Platform, as the same owner seems to have retained the names through the drop process on Saturday and Sunday.
I wonder if Netfleet will be footing the bill?
As for me personally, I’m going to be moving all my domain names from the Netfleet platform this week.