Since Jonathan Gleeson departed as General Manager of Netfleet earlier this year, no one has been appointed to replace him. Until now that is!
I was advised a couple of weeks back by Bruce Tonkin (Director) that Netfleet had recently appointed Nikki Scholes as Business Manager.
Yesterday, I had the opportunity of touching base with Nikki, and we had a long chat about all sorts of things. Netfleet seems to love appointing South African’s – Nikki originally hails from Cape Town. š I went to school there many (many) years ago, and in my opinion, it is one of the most beautiful cities in the world.
Nikki now lives on the Central Coast of NSW, and she commutes by train to the Netfleet office in Sydney.
So this is what I established from our conversation yesterday:
- She understands that “customer service” has been virtually non-existent at Netfleet in recent times – and her main role is to fix that. As they say, “the proof of the pudding is in the eating”!
- Nikki has had next to no experience with domain names in the past – but she knows how to properly run a business (as she has demonstrated in previous positions). Personally, I think that’s what Netfleet truly needs right now. They are the best drop-catcher in the business, and if Nikki can lift their customer service and support to required standards, they will be virtually unstoppable.
- Netfleet has embarked on a massive advertising and social media strategy this year – they really want to make “people” aware of the potential of Aussie domain names. Everywhere you look these days there are ads, posts and tweets. I genuinely applaud this – as most readers here know, my long established mantra is “a rising tide floats all boats”. Nikki intends to improve on this even further!
I sincerely wish Nikki well in her new role, and I’m sure you will join with me in looking forward to the new, improved “customer friendly” Netfleet. š
I have also invited Nikki to do a guest post about her vision and objectives for Netfleet. Stay tuned.
In the meantime, should you have a ticket that has not been answered, you can email Nikki directly.
Ned O’Meara – 20th July 2016
Disclaimer
Good luck, would be great if NF was more customer focused.
All the best for the new role Nikki.
Improved customer service would be terrific!
Hi Richard and Luke, thank you very much for the kind words. Netfleet has already taken steps to improve customer service andĀ will continue to improve in this area. As Ned said, if you need assistance, feel free to contact me directly.
Thank you Ned for the great post, it’s a lovely way of being officially introduced to the domainers. I’ve decided to be vain and share it.
Thank you for putting Bobby onto me, I am working on resolving his issues.
Hi Nikki – thanks for your comment. For some reason, it was in spam (and I only just saw it now). Won’t happen again.
After chatting with you, I really do think you will bring a breath of fresh air to Netfleet. You may have to give those Lye brothers the occasional whack around the ears though. š
I had a Netfleet problem a few weeks ago, and emailed support@Netfleet.com.au in a panic, and thought that I would have to wait weeks for a response. Within a few minutes this new girl, Nikki, from Netfleet, had me sorted?!We sent each other a bunch of instant emails too. I was thrilled, to say the least. Let’s hope she can keep up this great customer supportĀ and maybe things will start looking up for Netfleet’s reputation?
i think he lack of domain background is a great thing, she may be able to stay clear of most things and concerntrate of what she is there for.
good luckĀ Nikki
tim
Well good luck.
Need a bulldozer to sort that places problems out.
Guess the long commute from the central cost to chatswood will give her plenty of time to think.