Today we have another guest post from Robert Kaay of DBR – an Internet Brokerage Firm. Whilst only entering the domaining world just a few short years ago, Robert is now arguably Australia’s best domain broker – he has some tremendous results under his belt. Like his recent sale of Fetch.com.au and PD.com.au – both featured on DN Journal.
Like me, Robert abhors people or organisations that get involved in shady practices when it comes to the buying and selling of domains. He has called out scammers many times. All we want is a competitive, ethical environment in the Australian domain name industry.
Sometimes you can identify a situation where you know there is a real problem, but you just need to get all the facts together before you can make a solid accusation and “name and shame”. Today’s story is one of those – a warning to people out there – and an indicator that more is to follow! From what I know, this is definitely a case of “buyer beware”. And just for clarification, this is not about Netfleet!
Hope you enjoy Part One.
Is This A Domain Brokerage Scam Or What?
Author: Robert Kaay of DBR – (Internet Brokerage Firm)
I am currently working on an article regarding a so-called Australian based “domain brokerage” firm who I feel are doing a lot of harm to this industry.
The reason I feel this way is because various ex-employees of the company are calling me, asking for a job. Various customers who’ve been “burned” are also calling me, asking my advice on how to get their domain names back. It appears customers of this “brokerage firm” are being “guaranteed” they will receive a domain name recently lost, only to often find they don’t get the name at all.
This “brokerage firm” phones businesses up a few hours before the daily drops, every day, telling them they’re about to lose their name, then requests a payment (if successful) to secure the name. I’m told 20% to 30% of businesses are surprised they are losing the name, and agree to the terms.
However, as we all know, the really good names go for a lot of money on the drops. When this happens, the so-called “brokerage firm” then tells the business unfortunately they were unsuccessful in winning the name, but, there’s no need to worry because, “for $800 we will perform an A-U-D-A complaint and get the name back for you!”. And they take the money for this service up-front, and then submit the auDA complaint within 24 hours.
As regular readers of this forum know, an A-U-D-A complaint is a free complaint made to auDA. So, in theory, this “brokerage firm” is charging $800 for their service of submitting the complaint, whether they are successful or not.
When taking this $800, does the “brokerage firm” know the complaint will be fruitless, but takes the money anyway?
I have written proof of this happening recently from at least one of their angry customers. (Some wish not to be publicly written about.)
When I heard the so-called “brokerage firm” had taken $800 to make a complaint against another business who had legitimately won the name on the drops, I helped the winning business (at no cost) retain their name, and guided them on how to have their name taken out of Policy Delete, successfully.
Meanwhile, what happens to the business who payed $800 to the “brokerage firm” to make the complaint?
This story is developing – more to follow.
Rob Kaay – 1st June 2017