TPP Wholesale have given up.
Nine days ago, every Australian domain name was moved from the old AusRegistry Database to the new home of Australian domain names on the Afilias Servers.
At the same time, on July 1, new rules were implemented where you could register your domain name for 1 year, 2 years or 5 years, for the first time in Australian domain name history.
Tonight, I tried in vein to navigate TPP Wholesale’s dinosaur-age system to renew some domain names for one year.
Apparently, TPP didn’t get the memo.
This is an unedited transcript of a live chat tonight that I had with a TPP Support Agent called “Pamela”.
( 4m 17s ) Pamela: Hello. How can I assist you today?
( 4m 31s ) Visitor: Hi Pamela.
( 4m 36s ) Visitor: I want to renew some of my domain names.
( 4m 42s ) Visitor: Some only have 2 days to go
( 4m 48s ) Visitor: I want to renew for ONE YEAR ONLY.
( 5m 1s ) Visitor: How do I set this up, so TPP is ONE YEAR by DEFAULT from now on?
( 6m 32s ) Pamela: Hi there Robert
( 6m 40s ) Pamela: just to verify, are you trying to renew .au domains for 1 year?
( 6m 47s ) Visitor: Yep.
( 7m 3s ) Pamela: thanks.. Unfortunately the registration/renewal rules for .com.au domains only allow us to register/renew the domain on your behalf for up to 2 years at a time.
( 7m 14s ) Visitor: Wow.
( 7m 16s ) Visitor: Okay thanks.
( 7m 22s ) Pamela: You’re welcome. Thanks for contacting us for assistance and enjoy the rest of your day…