TPP Wholesale should be closed down.

TPP Wholesale have been supplying wholesale domain names to Australian resellers for many years.

Although they claimed last year to be “the No.1 wholesale registrar in Australia” as they prepared to sell their business, Domainer strongly disagreed with that statement in 2018; TPP Wholesale is Dead.

Just over a year ago, it was reported that TPP Wholesale (owned by Arq Group) sold their business to a UK-based company called CentralNic Group.

Speaking from personal experience over the past few weeks, things have gone from bad to… simply ridiculous now.

In fact, I believe TPP Wholesale should lose their Registrar status as they clearly no longer have any idea what to do with Australian domain names.

Here are my own recent personal cases in point;

  • They have wrongly allowed three seperate businesses this month (that I know of) to change their Registrant status from a “Cancelled ABN/ACN” to another entity, with no due diligence. (auDA are currently investigating). This shows they clearly have no idea about auDA Policy and have breached Section 4.2 (ii) of the .au Domain Name Suppliers Code of Conduct.
  • For weeks, some of my domain names had NO AUTH CODE at all in their control panel. After much complaining by me (you can imagine!), they finally fixed the missing Auth Codes of some of my domains… However, on using the new Auth Codes to try and move my domains away, THEY DON’T WORK. Hence, my domains are trapped on the Titanic.
  • They have had various “console outages” this month, meaning I have not been able to even view my domain names.
  • They sent me an email showing a transfer of .AU domain names to another Reseller I have nothing to do with. This was followed up quickly with an apology stating; “We wanted to reach out to you regarding an email that was sent on … regarding a transfer of .AU domain names to … The email was accidentally sent to you in error.” This shows they have customer privacy issues.
  • On making a legitimate complaint about a domain name on behalf of a client to their support team, “Matt” from TPP Wholesale smugly replied; “I do understand that you’re wanting this name to add to your portfolio…” which was incorrect. This shows they don’t care about their customers or the complaint process.
  • Domainer has also received complaints from other domain investors, like the following from “Phil” who very recently lost dungog.com.au who stated; I was “not very well supported by TPP Wholesale I must comment (they would know I have a portfolio of hundreds of names). Grrrr.” Again, this shows they don’t care about their customers.
  • I have at least one example where a support ticket to TPP Wholesale support, took FIVE MONTHS to get a response.

Around 5 years ago, I had thousands of domain names at TPP Wholesale. As their service went from bad to worse, I began moving my domains. Today, I have less than 30 names at TPP. And as soon as they fix their broken system and provide me with my AUTH CODES for my remaining domain names on their system, I AM RUNNING AWAY AS FAST AS I CAN.

I have made a formal complaint against TPP Wholesale with auDA for breaching various sections of the .au Domain Name Supplier Code of Practice.

9 thoughts on “TPP Wholesale should be closed down.

  • Avatar
    July 30, 2020 at 12:06 pm
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    I must say, before TPP was sold I was having far more problems than I’m having now. I too decided to start moving my domains well before the ownership change arrived, but reason for doing so was more from the old than the unknown new. When hiccups are many by many, my question is, Robert… Who do you now trust and count best in order to hold your portfolio? Cheers!

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    • Avatar
      July 30, 2020 at 1:38 pm
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      Hi Gary,

      I currently house around 33% of my domains at Drop.com.au, 33% at Synergy and 33% at Uniregistry. I highly rate all 3 of these Registrars.

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      • Avatar
        July 31, 2020 at 9:06 am
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        Robert,

        Thanks for the feedback.

        If you don’t mind my asking…

        Aside from either registrar perhaps being the initial place of registration, why use 3 homes and not make life a little more convenient by housing they all in one? By not keeping all your eggs in one basket, is it perhaps more a security reason than it is customer service or economics?

        Cheers!

  • Avatar
    July 30, 2020 at 6:31 pm
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    Sold a domain recently and the buyer was with GoDaddy who wanted to charge him to bring across a name after CoR had just been done!

    Domainer opinions about which registrars to use or avoid are the best-informed.

    Like Rob said, Drop, Synergy or Uniregistry. Period.

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  • Avatar
    July 30, 2020 at 9:00 pm
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    I cringe every time I need to do something with TPP. Without fail, every single time I need to do anything on a domain that’s registered with TPP, there are issues.

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  • Avatar
    July 31, 2020 at 8:38 am
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    I was once a major fan of TPP Wholesale
    I both praised them and rated them highly
    Today I would like nothing better than to have nothing to do with them
    The domain losses I have, and continue to, suffer are numerous
    AND YOU GUESSED IT….NOT ONE OUNCE OF OWNERSHIP OF THEIR PROBLEMS OR SUPPORT JUST REPETITIVE RHETORIC!!!!

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    • Avatar
      July 31, 2020 at 9:51 am
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      I can imagine Acheeva, especially with all your great domains. I know it’s hard, but I hope you’re systematically moving one at a time to other Registrars. Although, as I am still finding today, the AUTH CODE is still not working for one of my domains. Just crazy.

    • Avatar
      September 9, 2020 at 9:59 am
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      Thanks for the comment Brett, that works for a “.com.au” domain, but didn’t work for the “.com” I was trying to move from them. After many many weeks, and me hassling them many many more times, they finally fixed the Auth Code issue with my domain. The length of time this company takes to support their clients is brutal. I am nearly completely done with them and will be cracking bottles of champagne once I have fully left them.

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