GoDaddy – This Is A Dog’s Breakfast

sick dogCome on GoDaddy – this is now beyond ridiculous. You bought two 3L domains off me back in September for clients of yours, and you still haven’t transferred them to the new owners.

I’ve written to you privately a few times about this; and I’ve posted about the situation on here twice. The last occasion was two weeks ago.

You assured me you were going to fix – but you haven’t. I just don’t know how I’m supposed to motivate you to do the right thing?

It’s a dog’s breakfast.

Breach Of auDA Policy

GoDaddy, surely you understand that the .au space is different to .com? You would have had to “tick all the boxes” to get your accreditation as a Registrar.

The fact is, you are not complying.

This is what auDA says in its 2011-03 – Transfers (Change of Registrant) Policy:

4. TRANSFER PROCESS

4.1 To process the transfer of a domain name licence from the current registrant to a proposed new registrant, the registrar must:

a) receive a completed transfer form containing the text approved by auDA at Schedule A;

b) check that the proposed new registrant is an eligible entity; and

c) obtain confirmation of the request for transfer from the current registrant contact.

4.2 The registrar may use an automated process for handling registrant transfers, but they must be able to provide a copy of the transfer request and confirmation from the current registrant for inspection by auDA on demand.

4.3 The transfer will result in a new two year domain name licence being issued to the proposed new registrant. The current registrant is not entitled to be reimbursed by the registrar for the unused portion of their domain name licence.

GoDaddy

These Are The Domains In Question

I haven’t named the domains previously, but it’s now time to do so. USR.com.au and JMF.com.au.

The only reason I do so is because I want it on the record that this is not my fault!

What makes the situation even worse is that since my last article, the purchaser of USR.com.au has transferred the domain to another registrar. However, Domain Syndicates Pty Ltd (my company) is still the registrant.

usr-screenshot-23-oct

Ned O’Meara – 2nd November 2016


Disclaimer

Disclaimer 2

 

8 thoughts on “GoDaddy – This Is A Dog’s Breakfast

    • Ned O'Meara
      November 2, 2016 at 12:33 pm
      Permalink

      Adam, unfortunately not.

      I have even emailed the GM of Australia / NZ, and she has acknowledged they are working on it! However, I’ve been getting that same message for a while now. Action is needed. It is my ACN that is being used.

      If I was one of the customers that bought through their Domain Buyer Service, I’d be so pissed off!

      • Avatar
        November 3, 2016 at 9:07 am
        Permalink

        I agree with David, use another registrar that knows how to handle .AU domains. 🙂

  • Avatar
    November 2, 2016 at 12:46 pm
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    The answer is….. use someone else.

     

    Drop and Domainshield work well.

    • Ned O'Meara
      November 2, 2016 at 1:01 pm
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      Nothing to do with me David. GoDaddy Buyer Service approached me on behalf of two individual clients, and they are supposed to handle everything.

      I’ve been paid long ago – but GD clients are the ones who are disadvantaged.

  • Avatar
    November 2, 2016 at 2:13 pm
    Permalink

    It sounds like GoDaddy should not be allowed to have anything to do with the Australian domain name space, by the sounds of it. Clearly looks like they don’t care.

  • Avatar
    November 3, 2016 at 5:11 pm
    Permalink

    Today GoDaddy have told my buyer that I have not completed the sales process and the buyer has just sent me a message via Facebook asking when I will fix it

    The domain has been transferred to him, my company is the registrant and the buyer’s email is the Admin contact (he has followed the instructions to the letter)

    Some story, different day

    I actually warned the buyer of the problem with their processes and offered a COR, at cost (the primary transaction was processed via escrow.com)

    My reply was not subtle@!

Comments are closed.