Just over a month ago, I wrote an article about how GoDaddy seemed to have difficulty with the sale process of Aussie domains. In particular, completing a Change of Registrant or Registrant Name Change. This is the process involved when you buy or sell a domain (to or from another party).
GD are great at getting domains transferred to their platform – but after that, their system seems to fail. When I wrote the above article, I emailed management at GD to tell them they had a problem. They thanked me, and also assured me that this was going to be a high priority for their product team.
Nothing Has Changed
Unfortunately, 5 weeks down the track, nothing has changed.
As I wrote in this article, the GoDaddy Buy Service sold two 3L domains of mine (to separate buyers). After I accepted the deals, GD moved the domains over to their platform.
I have long been paid on both. As an example, this is the email I got on one of them on the 19th September (amounts and identifiers redacted; bolding is mine):
Claim ID: 649910
The ownership change has been completed. Your funds in the amount of $XXXX.00 have
been requested to be released to the Paypal email account email@example.com. You
soon will receive an email from Paypal on the incoming funds acceptance you would need to
take action within for your funds to reflect within your Paypal account. Please allow up to
24-48hrs for this email.
However, both domains are still in my company name (Domain Syndicates Pty Ltd). I have not received any request to complete a Change of Registrant.
One of the domains doesn’t resolve as yet; the other goes to a very nice website.
I don’t write this to purposely shame or embarrass GD. I have advised them privately that they have this problem, but nothing has been done as yet.
If I were the buyers, I’d be really peed off and concerned!
As I said previously, I’m both a fan and client (but not for Aussie domains). They just need to get their act together on this one aspect.
In my previous article, I also “wondered” as follows:
Whilst I’m certainly not complaining, I guess the thing that puzzles me is why would a buyer go through a buying service (rather than click on my Fabulous banner)?
One thing I can say for certain. If they had dealt with me privately, the domains would long ago have been in their respective names.
Ned O’Meara – 19 October 2016