As I said in my article, I have a lot of respect for GoDaddy – and it wasn’t nice to have to call them out on this issue. But I felt it was necessary to give them some constructive criticism for the sake of moving forward.
That respect has been vindicated. I connected with Tara Commerford on LinkedIn (Country Manager Australia & New Zealand at GoDaddy), and sent her a link to my article. She immediately responded very positively by email, and assured me that the matter was now high priority for her and the product team. That’s terrific – and the sort of response I expected from a company that is committed to customer service. I look forward to being able to report further in coming weeks.
Also, the 2L domain transfer went through on Tuesday, so we’re all good.
And Another Thing!
My best selling domain names are 3L acronyms. Every week I get plenty of offers for these via either my Fabulous parking pages; or direct email enquiries generated from the WhoIs.
However, to my big surprise, in the past couple of weeks I have also received two unsolicited offers for these from the GoDaddy Domain Buy Service. When you receive the initial email (see example below), you are asked to click on the link to see the offer. I think they call that “clickbait”! Ha ha! 😉
The initial offers were paltry, and so I declined. I referred them to sales evidence (on Domainer of course!); and within a couple of days I had increased offers on both domains. I then stated my minimum sell price, and this morning I woke up to find I had a confirmed sale for USR.com.au. So well done GoDaddy!
The price is good; it’s also in $USD; and there is no commission or fees for me to pay. Buyer pays all. I’ll report back how long the process takes.
Whilst I’m certainly not complaining, I guess the thing that puzzles me is why would a buyer go through a buying service (rather than click on my Fabulous banner)?
What do you think?
Ned O’Meara – 15th September 2016